Shipping All orderswill be shipped within 1 business day, of the order, on all in stock items.   Flat rate shipping charges:   Order Total              Shipping Costs $0-$4.99                             $  2.00 $5.00-$9.99                        $  3.50 $10.00-$19.99                    $  4.00 $20.00-$49.99                    $  8.00 $50.00-$99.9                      $12.00 $100.00-$199.99                $20.00 Over- $200.00                    $25.00     Returns   Please call you customer service representative and request a return merchandise authorization.  Lutheran News Inc accepts returns on products purchased directly from us.   Please have your invoice/reference number and date on hand.  We accept returns on customized and personalized merchandise only if we made an error or if the product is defective.  Some seasonal products are not returnable.  We ask you to order carefully.